Frequently Asked Questions (FAQ)
Welcome to our FAQ section! We’ve compiled answers to some of the most common questions to assist you. If you need further help, feel free to contact us.
1. Orders & Payments
How do I place an order?
Simply browse our collections, select your desired piece, add it to your cart, and proceed to checkout. Follow the steps to complete your purchase securely.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and other secure payment options.
Can I cancel or modify my order after placing it?
Due to the personalised and handcrafted nature of all Azitak Jewellery pieces, we begin creating your order shortly after it’s placed to ensure the highest quality and timely delivery. For this reason, we are unable to cancel or modify orders once submitted.
If you have urgent concerns or special requests, please contact us immediately at info@azitakjewellery.com.au While we cannot guarantee changes, we will do our best to assist if the order has not yet entered production.
2. Free Shipping Over $500 & Shipping Delivery
We offer free shipping on all orders over $500.
Shipping & Delivery
At Azitak Jewellery, we carefully package and ship your precious order with the utmost care to ensure it arrives safely and promptly.
Shipping Options & Timing:
- Express tracked shipping across Australia.
- Orders dispatched within 1-3 business days after payment confirmation.
- Standard delivery: 2-5 business days.
- Express delivery: 1-2 business days.
Packaging:
Your jewellery will arrive in our signature branded packaging, designed to protect your piece and enhance your unboxing experience.
Shipping Costs:
Shipping fees are calculated at checkout based on your location and preferred delivery speed. We occasionally offer free shipping promotions — sign up for our newsletter to stay updated.
International Shipping:
Currently, we ship within Australia only. We plan to expand our international shipping soon — stay tuned!
Tracking Your Order:
Once your order ships, you’ll receive a tracking number via email to monitor your delivery.
Lost or Delayed Packages:
If your package is lost or significantly delayed, please contact us promptly so we can assist.
How can I track my order?
If you have not received a tracking email after the estimated delivery dates, please email us at info@azitakjewellery.com.au .
3. Returns & Exchanges Policy
At Azitak Jewellery, every piece is made-to-order with great care, using high-quality metals and stones. Due to the personalised and handcrafted nature of our jewellery, we kindly ask that you read our returns and exchange policy carefully before placing your order.
Can I exchange a faulty or incorrect item?
Yes. If your item arrives damaged or is different from what you ordered, please contact us within 7 days of receiving your order. We will assess the issue and offer a suitable resolution such as repair, replacement, or store credit.
To be eligible:
- The item must be unworn and in original condition.
- Contact must be made within 7 days of delivery.
- Proof of purchase and photos of the issue may be required.
Can I return or resize a ring?
We do not offer refunds for incorrect sizing, so please ensure your ring size is correct before ordering. Resizing may be possible for some pieces but may incur a fee and additional turnaround time. Contact us to discuss.
How do I report an issue?
Please email info@azitakjewellery.com.au with:
- Your full name and order number
- Description of the issue
- Clear photos of the item
Please note:
- Customised or engraved pieces cannot be returned or exchanged.
- We are not responsible for lost or stolen parcels once shipped.
- Shipping fees are non-refundable.
5. Custom & Personalised Jewellery
Do you offer custom jewellery?
Yes! We specialise in custom and personalized designs. Contact us for bespoke jewellery tailored to your preferences.
Can I engrave a message on my jewellery?
Absolutely! Many of our pieces can be engraved with initials, dates, or meaningful words. Select the engraving option on applicable products or contact us for details.
How long does custom jewellery take to create?
Custom orders usually take 2-4 weeks, depending on the complexity of the design.
6. Warranty & Repairs
At Azitak Jewellery, we stand behind the quality and craftsmanship of every piece we create. That’s why we offer a limited warranty and repair service to keep your jewellery looking its best.
Warranty Coverage:
We provide a 12-month warranty from the date of purchase against manufacturing defects such as faulty clasps, broken chains, or metalwork issues. This warranty does not cover normal wear and tear, accidental damage, loss, or misuse.
Repairs:
If your jewellery needs repair outside warranty coverage, we offer expert repair services at a reasonable fee. Whether resizing, polishing, or restoring your treasured piece, our skilled artisans will take great care.
How to Request a Repair:
Please contact us at info@azitakjewellery.com.au details and photos. We will guide you through the process, including costs and timing.
Please note:
- Repairs may take several weeks depending on complexity.
- Personalised or engraved pieces may have limitations on repairs.
- Regular cleaning and gentle care prolong jewellery life.
